Clients & Case Studies

A large manufacturer and supplier of luxury goods was moving office and had no room for printers

With office space being at a premium, and a desire to create a clean and productive working environment our client had no room for printers in the design of their new office – but over 100 printers in the existing office. They turned to us for advice, and we had just the solution – SafeCom.

We positioned a number of multifunction devices, colour and black & white, in the centre of each floor next to the Tea and Coffee areas, with SafeCom Pull Printing Solution.

Our client talks about the solution in their own words:

“We had in total 108 printers and 7 photocopiers and overnight we moved to 10 MFD's now, with just 3 printers.”

“When we were in the project planning stage of converting, our executive team wanted to know the worst-case scenario for user impact. 27 seconds was the walk time, and I conservatively added another 20 seconds to wandering and chatting. This was the biggest concern to both users and executives, but I have to say, I have never heard 1 person complain.”

"During the time before the move, we piloted the concept and positioned a single multifunction device with Pull Printing in place of about 10 printers. Despite the reduction in the number of output devices, because of the reliability of the Xerox Multifunction device and SafeCom’s patented Pull Printing system – 80% of the business users preferred the new way of printing."

"Maintenance and administration is almost non-existent. New users don't need setting up at all as this is all done automatically. If a person forgets or loses their card, a new PIN is given to them and they re-register themselves. After we had the system in about 2 months, I wadded through each users Queue to see if we needed to initiate a monthly clean-up, but we don't even have to do that. In fact I would say we spend about 2 hours per month on it."

"Even setting SafeCom up for AS400 was pretty easy. The guys have loads of knowledge about big systems and talked us through the setup and it took only a couple of hours."

“Initially, this really seemed like a risky move to us, and I was one of those people that said ‘108 printers to just 10, are you mad?’, but after looking at the whole solution, both Xerox Multifunction Devices and SafeCom I came around pretty quickly. All of my users went through that same process and now they are big fans of the system and shout it's praises.”

“From an IT support stand-point, removing that many printers, and now only supporting 10 is pure luxury. From a print server stand-point, we have 2 network printer queues, one for black printing and one for colour. Everyone gets both drivers, but even these are interchangeable, so we have no issues with switching from colour to black once the user gets to the printer.”

“It's really hard to express just how much this has helped us. The only thing I can add is that we have so few problems with printing now, it doesn't even warrant a spot on our monthly reports, and printing used to be in the top ten.”

Back to Case Studies