Could you save around 30% on your printing costs?

We think you can read more...

Cut cost,
not trees.

Our environment is very important to us. Read more about how we can help you

Multifunction Printers

A complete line of colour multi-function printers that copy, print, scan, and fax all in one...

Wide Format Printers

Do you need to produce banners, posters, billboards, photographs, maps & CAD drawings?

Support

We understand that our customers are our greatest assets, and that excellent support is paramount to maintaining their future custom.  We are always striving not to just meet our customer’s expectations, but to exceed them.

In selecting Xenith to look after your document solutions, you have an experienced team committed to ensuring that your solutions are working for your business as you need them to, not just on day 1, but throughout the lifetime of your contract.

We aim to deliver a level of support that ensures that you are delighted with our service and have no hesitation in recommending us to others.

We review our support offerings regularly to make sure that they are allowing us to deliver against our goals, and supporting our customer’s business.  We also understand that our customer’s are different and have different requirements, which is why we have created a tiered Support Structure to provide just the level of help you need.

   Bronze  Silver  Gold
 Severity 1      
 The entire solution is inoperable.      
       
 Telephone Support - Average response after initial call  4 hours
 4 hours
  4 hours
 Remote Access - Average response after initial call  8 hours
  8 hours  8 hours
 On Site Support - Average response after initial call  N/A  12 hours
 8 hours
 Hardware Replacements under RMA process  Yes  Yes Yes
       
 Severity 2      
 The solution is operable, but impaired with respect to a primary funtion in the product      
       
 Telephone Support - Average response after initial call  4 hours
 4 hours
  4 hours
 Remote Access - Average response after initial call  8 hours
 8 hours
  8 hours
 On Site Support - Average response after initial call  N/A 16 hours
 16 hours
 Hardware Replacements under RMA process  Yes Yes
 Yes
       
 Severity 3      
 Any case relating to basic product information, feature enhancement requests, FAQs and incidents not otherwise covered by Severity 1 or 2.      
       
 Telephone Support - Average response after initial call  8 hours
 8 hours
 8 hours
 Remote Access - Average response after initial call  N/A  16 hours
 16 hours
 On Site Support - Average response after initial call  N/A N/A
 N/A
 Hardware Replacements under RMA process  Yes Yes
 Yes
 Provision of Non-Feature Enhancing Software Updates and Releases upon Request  Yes Yes
 Yes
 Onsite or Remote Visit for Installation of Major Upgrades or Major Releases  No No
 Yes

Need advice?

Find out how we can help your business.

Call us now on
020 7417 2000

Request
on-site visit

We'd be happy to visit you on-site to discuss your requirements. Please complete the form below and we'll get back to you.

Need a Printer?

We have hard working and easy-to-use black-and-white laser printers, as well as a complete line of award-winning colour laser and solid ink printers...