Assess

None of these stages is more important that the initial Assessment. 

It is imperative to have a clear baseline both from which to design the right strategy and to measure the project performance.  Capturing the “Voice of the Environment” through accurate measurements of devices, their volumes and associated costs will involve us working closely with your team and the utilisation of our unique toolset.

Whilst the Voice of the Environment is clearly important, it is often where many people stop.  However, it is also important to capture the “Voice of the Customer” – the employees who use these services every day.  We can capture these through standard or customised Online Surveys and Focus Groups.  Understanding any unique departmental requirements, and filtering those which are Critical to the Quality of the work produced is another pre-requisite for a successful project.

Finally, the “Voice of the Process” completes the picture.  We know that there are typically 26 touch points for the users in the processes surrounding printing, copying, scanning and faxing – and that many of these processes may not be adding value.  By working with you, we will map your processes, understand the process ownership, and using Lean Six Sigma methodologies we will help you to understand which are actually adding value.