Benefits of an MPS transition occur in two areas:
- The obvious results of transitioning the whole organisation to an optimised print/copy environment
- The less obvious, ongoing improvements that occur as understanding of fleet utilisation grows and new efficiency potentials come to light
The ongoing monitoring, management, analysis and optimisation of the output device fleet through Xenith’s Managed Print Services will deliver significant savings.
We would break down the Manage element into five key areas:
- Asset Management
- Incident Management
- Service Management
- User Interaction
The key to controlling the print environment is management of the actual print assets. This involves keeping up to date and accurate detailed information about the devices themselves and their past performance. This includes information on device type, capability, cost, location, users, contracts, meters and performance.
Incident management ensures that when your company needs something, we know exactly what it is and how to resolve it and can report on our performance to you, the customer.
Dealing with requests for service is the main focus of our Managed Print Service offering and these requests may be proactive requests from our device management software, reactive requests from your users or helpdesk and these could be managed with Triage, Remote Diagnostics, Automated Workflows and of course our Service Delivery partner Xerox.
We also understand the importance of simple, accurate and timely billing. Our Managed Print Service allows us to provide you with a single invoice covering all of your document expenditure, clearly laid out so you can understand where your costs are.
Continuous Improvement is only possible when underpinned by good Service Management. As well as automating many of the standard processes to ensure Quality, we have excellent escalation procedures and exceptions handling. Furthermore, we measure all of this against our agreed SLAs and are always striving not just to meet these, but to exceed them.
Ensuring that the end users always know who to contact, what to do when they make contact and how best to get the information and support they need is essential to the Manage phase of the project. So we work at ensure that we provide feedback, provide access to reports and make it easy to request Service and Consumables.