QuintilesIMS, formerly known as IMS Health, is a leading provider of market intelligence and plays a central role in advancing global healthcare.
The company wanted to drive efficiencies in every area of its business, including printing and document infrastructure.
However, a large fleet of varying device types and the lack of a central printing strategy were proving to be a barrier to that goal.
Print confidentiality was a big concern, and the company was committed to protecting the privacy of the data that they analyse and distribute.
A standard print policy across offices in Europe was another key goal, as was the reduction of dependence on in-house IT resources to support the document infrastructure.
Improve device availability and functionality
Strengthen security for print and scan tasks
Reduce energy consumption
Print volume was transformed from a wasteful and uncontrolled network of proliferating desktop printers to fewer, more energy-efficient Xerox multifunction devices.
Despite the reduction in the number of printers, access to the machines was not affected, thanks to the follow me solution, where users retrieve their print from the print queue of any device with a touch card.
Print jobs that are no longer required can be deleted from the queue at the machine, and documents no longer get lost and then abandoned on the output tray.
Consequently wastage of paper is greatly reduced. Document security has been tightened, as print jobs are only released when a user authenticates via ID card at their preferred printing device.
Standardisation was achieved by setting up two print queues in the business for all users, using a single Xerox Universal Printer Driver. Print procurement processes and print controls were improved with Safecom Reporting, and all Xerox MFDs are proactively monitored using Xerox CentreWare Web.
Scanning solutions were made available to all users in order to facilitate collaboration between sites and reduce physical storage space.
Managed Print Services were implemented in order to monitor and maintain the environment, replace consumables before they run out and fix problems before they impact employees.
Paul Paz, European Desktop Manager at IMS Health
With a fleet of Xerox multifunction devices and software solutions on a fully managed print service, Xenith have reduced energy consumption by 45%, and annual paper usage by eight million pages, resulting in a total saving of £535,901 p.a. – 52% of original printing costs.
Of course, these savings would mean nothing without increases in overall productivity. Printer-related calls to the Help Desk previously represented 12% of the total call volume – but they have now been reduced to 1%, due to the migration from multiple desktop printers to fewer, more robust, high-capacity machines.
The service includes proactive break-fix as well as the continual monitoring and optimisation of the fleet. This allows employees to access prints when they need it, enabling them to refocus on the core business. In-house IT resources can also focus on more business critical tasks.