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MPS Plus

Driving Organisational Excellence

Phase 1: Tactical

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In the first phase of MPS Plus, we deliver financial savings and efficiencies by transforming print and document infrastructure. In this phase, we deliver a strong solution design and service provision which form the basis of further innovations and optimisations in later phases.

We take an evidence-based approach to evaluate and then optimise your print provision. This starts with in-depth conversations to get the understanding we need as we assess every area of your print environment.

This will tell you:

 

The total cost of ownership of your print and document infrastructure. This will outline hard costs such as equipment, consumables, print volumes and support services. It will also include soft costs such as environmental impact, CSR, and the invisible price your company is paying for sub-optimal or time-consuming document processes. Find out more about how to calculate the ROI of Managed Print Services. 

 

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What your business users really need - by drawing on big data from your fleet, using market-leading business intelligence tools that provide a live, graphical dashboard view of usage patterns in your company.

These tools allow Xenith and their customers to zoom in and out of the level of detail as required, drawing insights that lead to actionable savings.

 

How your provision compares with similar organisations

Knowledge of your Total Cost of Ownership is meaningless without understanding how it compares with other optimised companies across your industry. At this stage, we will benchmark your costs and productivity levels with other similar companies, using the following metrics:

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User to device ratio

A good indicator of whether you have too many devices in your office (subject to layout and industry), highlighting the need for consolidation.  

 

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Device utilisation

To help you to ascertain whether you are using your existing devices to the best of their capabilities, or whether they need to be re-positioned, replaced or removed.

 

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We find this helps to quantify the gap between your company and the most optimised environments within your industry.
We then produce a roadmap to bridge that gap, taking into account:

environmental-impact

The quantified environmental impact of your existing operations in areas such as trees, water, power and carbon footprint

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Models of your existing infrastructure and ‘what if’ scenarios

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Process bottlenecks we can alleviate to release operational efficiencies

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Areas of redundancy where we can make immediate financial and time savings.

Following the assessment, a new solution is designed that introduces new infrastructure as well as leveraging existing assets to reduce capital expenditure. This usually involves consolidating and streamlining hardcopy fleet to fewer but more robust devices. Device consolidation is often accompanied by innovative print management software (also known as card-based printing or pull printing) that addresses any concerns around device availability and security.

Consolidating existing printer assets will help your business generate savings in terms of:

 

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Standardised hardware
Which is cheaper to manage and restock

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Lower support costs
As the estate is smaller and simpler to troubleshoot and manage.

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Reduced electrical usage
With fewer devices to operate

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Reduced print volume and elimination of wastage
Encouraging staff to ‘think before they print’, as they need to swipe their card to release the print at the device.

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Service Provision

We also put in place effective service provision underpinned by Xenith’s proactive helpdesk combined with Xerox’s vast engineer workforce. Based in the same office as the rest of our team, helpdesk operatives get to know your company and serve as a single point of contact for all customers. What our customers experience, in reality, is a combination of effective traditional support - resolving issues as quickly as possible before they impact the business - and more proactive mechanisms that will identify an issue before the client even notifies us of a problem.

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Software Toolset

Xenith uses its own device management software to monitor and maintain the performance of customers’ output devices. The system holds information about assets, devices and their respective life-cycles. Remote diagnostics means we can actually see the device screen and error codes present from our helpdesk, so we are able to remotely diagnose a fault and provide suggestions before even speaking to the customer. The diagnostics are used to define the technical issue and this allows helpdesk staff to be prepared whenever they need to speak with a customer. It gives them sight of areas such as consumable levels, previous orders and engineer calls in order to help to resolve any queries or technical issues that are raised.

Our top content picks

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How to calculate the ROI of print services

This guide will show you how to calculate printing costs, ROI and plan for the future of your document management workflows.

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A best practice guide to procuring value-led Managed Print Services

A guide to selecting a value-led Managed Print Services provider that demonstrates strong ROI.

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Compare your infrastructure to other similar companies

Use our calculator to identify cost savings, improve efficiency and optimise productivity.

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“Xenith have created a robust and reliable solution that virtually manages itself, allowing us to deliver environmental and cost benefits without compromising on quality.”

Lyn Alway, Facilities Team Manager, CACHE

Send us a message

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Get in touch to let us know how we can help.
Call us on 020 7417 2000