HP Print At Your Service

Introducing HP Print At Your Service — an innovative way to save big and worry less, regardless of whether you and your staff are working from home, or in the office.

When you sign up for a HP Print At Your Service plan, you receive a new HP printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service — all included in one low monthly fee with great savings built in.

Plans are based on the number of pages that you print, not on how many cartridges you use. If you do not print all of your plan pages in a month, your unused pages will be rolled over for up to one year.

What does the monthly fee on HP PAYS cover?

Based on the plan you selected, your monthly fee pays for use of the HP printer, Next Business Day Onsite Service, and Original HP Supplies with automated delivery. All you have to do is provide the paper.

What counts as a "page" on HP PAYS?

A printed page counts the same whether it’s black and white or a colour document. Pages are counted per printed side, thus a two-sided document would count as two printed pages.

What if I print less than my page plan on HP PAYS?

If you do not use all your plan pages in a month, your unused pages will be automatically rolled over for future use, available for up to one year.

What if I print more than my page plan on HP PAYS?

If you have printed all of the pages in your plan and have used all of your rollover pages, the extra pages you print will automatically be added to your invoice. You will be billed for these extra pages in 100-page increments.

Can I change my page plan with HP PAYS?

Yes, you can make adjustments to your page plan based on your print history or expected print needs. Conditions apply.

Can I cancel my page plan with HP PAYS?

Yes, you can cancel your page plan 60 days prior to your anniversary date with no penalty. The cancellation will become effective on your annual anniversary date.

What are the customer requirements for HP PAYS?

Your printer must be connected to the internet.

How do I get my supplies on time with HP PAYS?

Your printer automatically orders supplies when you are running low, when your printer is connected to your network with internet access and web services enabled.

What kind of service is included in my HP PAYS plan?

Your plan includes remote and onsite service (as required), including onsite hardware support by a trained HP print technician, replacement parts and materials, plus remote installation support as needed.

If you would like more detailed information with all terms and conditions please get in touch.