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The Challenge

Hassle-free printing for PIMCO - today, tomorrow and every day.

Pacific Investment Management Company LLC, commonly known as PIMCO, is one of world’s largest fixed-income investment managers.

The company initially got in touch with Xenith in 2004 to enquire about multifunction devices for the UK arm of their business, and have been Xenith customers since that time.

Over the years, PIMCO in the UK has become the hub for all document production for the group across the EMEA region. Xenith has supported PIMCO on this journey, continually optimising the fleet.

Uptime of the equipment, high productivity and impeccable quality of the printed output are of prime importance to the company.

The high standards became challenging to maintain as PIMCO’s print volume grew by 100% over a period of two years, and they needed to make appropriate changes to their infrastructure.

Key Challenges


Uptime of equipment


Quality of printed output


Improved productivity within the print room


The Solution

Xenith implemented a Xerox 770 Digital Colour Press with an inline GBC hole-punching finisher and an external Fiery in PIMCO’s print room, while retaining older equipment as well.

The Xerox 770 is a fast device with a rated speed of 70 pages per minute. Print room operators no longer have to use a separate device to punch holes into the output, as this is now done automatically. The older offline finishing equipment has been retained as a backup for use during very busy periods.

Xenith sourced a customised dye for PIMCO’s finishing equipment in order to create the exact number of holes in the spiral binding as required for their globally-cohesive brand image.

Xenith also provided PIMCO with a squarefold trimmer so they can produce booklets without a spiral binding for certain projects.

Even though the volume of print grew by 100%, the time taken to produce documents went down by approximately 50%.

On the office floors, Xenith’s overall solution consists of a Xerox Colour 550, seven Xerox ColorQube 9303s and two WorkCentre 7556 devices, placed to meet the  specific requirements of the relevant departments in which they are placed.

These devices are easy to use, with large colour touchscreens and are reliable as well as eco-friendly.



Xenith’s service includes remote-monitoring of the devices, and proactive consumable ordering and break/fix – so on the rare occasion when there is an issue with a device, it is resolved before it can adversely impact the business.

PIMCO also does not have to worry about ordering and storing toner, as this is taken care of for them. A single itemised invoice is presented for transparency and ease of administration.

Quarterly service reviews take place between the Xenith Account Manager and PIMCO, where Xenith presents a management information report and discusses how to further optimise the infrastructure and deliver more efficiencies.




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