You’ve spent weeks digitising a once manual process, and you now have a happier, more efficient team.

But, how do you ensure that happiness and efficiency remains? Once a process is digitised, it’s vital that you have full visibility of it in order to make continual improvements.

By obtaining the correct data, you can make informed decisions that will help you achieve operational excellence.

What is Process Intelligence?

Process intelligence removes guesswork from decision-making and provides a single source of truth by helping businesses identify the elements of a process that are either working or which need to be improved.

The Xenith process intelligence solution builds on this approach by offering the following benefits:

• real-time analytic information on your processes;
• instant access to process data whenever you need it;
• an approachable way to dig into and discover data; and
• the ability to scale operational processes as your business grows.

These are vital capabilities for modern businesses.

For instance, in order to deliver a memorable customer experience which will keep people coming back for more, your business processes need to be highly tuned and visible to key stakeholders.

Equally, processes play an important role in the regulatory and compliance areas of your business. Without the end-to-end view offered by process intelligence, you could inadvertently fall foul of regulations such as the GDPR or those that relate specifically to your industry.

No lost orders

Let’s use a retail business as an example.

In order to manage customer expectation and ensure they’re always aware of their order’s status, the retailer needs a clear understanding of the order lifecycle.

With access to visible, actionable data, the business can eradicate time consuming manual processes that limit visibility of the lifecycle and run the risk of lost orders.

The challenge often lies in accessing the data required, and when it’s strewn across several unconnected systems, finding the information that provides a bird’s eye view of every order becomes a complex task.

The Xenith process intelligence solution solves this by providing a holistic view of processes and the data that moves between them. By bringing disparate data under one roof, businesses can identify bottlenecks and any processes that are particularly inefficient.

The impact of policy change

If you change a policy or procedure within your business, what happens? Wouldn’t it be great to preview the change before making it?

With process intelligence, you can do just that and view the impact it will have on your business. This helps you make strategic decisions based on data that reveals the effects of process change on customer experience and your bottom line.

Gaining true insight into business processes has never been easier or more accessible to organisations of all sizes.