01-10-2024
Workflows are probably used in every department of your organisation to ensure processes run smoothly and steps aren’t missed. In some cases, the workflows might even be automated, whereby the first s...
01-10-2024
Managed Print Services (MPS) are facing one of the biggest changes to date. As companies find the need to improve performance, efficiency or security, they will often identify an over reliance on pape...
01-10-2024
Multi-channel capture is a way to capture and deliver information from multiple systems such as email, fax, database print streams, network file folders, web applications, web service calls etc. Captu...
01-10-2024
The responsibilities that come with looking after an organisation’s print, scanning and copying processes has fundamentally changed, especially in large organisations. The traditional ‘MPS’ contract i...
01-10-2024
Robotic Process Automation (RPA) is the use of software (the ‘robot’ in this scenario) to capture and interpret data in order to automate processes, data manipulation and communications across multipl...
01-10-2024
If you’re in the process of writing an RFP or invitation to tender for Managed Print Services (MPS), you may have outlined the services that the business needs, but have you considered the goals and o...
01-10-2024
Managed Print Services (MPS) are often agreed as 3-5 year contracts. In this time, it’s possible for your business to change in terms of size, objectives, location, number of offices, culture and a nu...
01-10-2024
By deciding early in the process how much visibility of the Managed Print Services (MPS) you need, it’s possible to reduce the pain during the actual contract. Start by reviewing your current or previ...
01-10-2024
Service Level Agreements (SLAs) help to protect your company from unfair terms in a Managed Print Services (MPS) contract, such as long or delayed fix times if an issue arises. To ensure the service i...
01-10-2024
It may be stating the obvious, but keeping customers happy is at the forefront of what we do at Xenith. We invest heavily in service delivery and we’re always learning the latest technologies and solu...
01-10-2024
This is part 2 of a two-part blog called ‘10 Questions to Ask when inviting to tender/RFP for MPS’ - you can read part one here In part 1 of this blog, the 5 questions we looked at were: Question 1: H...