The digital economy’s arrival has fundamentally changed the way we work, but the process that led us here won’t take us into the future.
The reason for this is simple; the digital economy requires significantly different attitudes and skill sets - along with the ability to meet greater customer expectation - if organisations operating within it are to flourish.
The digital workflow and printing
Most businesses are already latching onto the benefits of digital workflows that enable them to raise efficiencies and reduce the use of files, papers and document-related devices.
But how can large organisations transform paper workflows on which they’ve relied for many years into ‘hybrid’ paper-digital processes? More importantly, how can they do so in a way that is approachable for everyone?
It starts with data and the ability to gain insight from it with analytics.
If you have implemented MPS, you already possess the ability to get fact-based answers via analytics. A secure, well-managed and optimised platform will aid the transition to a digitised paper workflow by identifying document, user and procedural behaviours that are ripe for digital transformation.
The use of MPS analytics broadly falls into five categories:
- Process analytics - maps your business’s current printing processes to identify inefficiencies.
- Document analytics - identifies processes that appear to have too many touch points.
- User analytics - reveals behavioural patterns and anomalies among MPS users.
- Device analytics - helps you understand the environmental and financial impact of your printer fleet.
- Maturity analytics - determines the state of your MPS engagement and measures it against the business’s core values.
With MPS analytics, the decisions you make on your transition to digital are based solely on facts - not intuition.
Gaining C-level attention for digitisation
The data afforded by MPS analytics presents opportunities to examine costs and security in far greater detail - two elements of business that are likely to gain significant C-level attention.
With C-level support, organisations can use digital transformation to become greener, reduce costs and improve their standing within the industry. Digitising document workflows in particular will improve customer experience, raise productivity, increase compliance and reduce overheads.
What’s more, 72% of business leaders agree that customer satisfaction increases in-line with improved documentation processes, and with C-level execs doing all they can to increase brand value, digitisation will continue to get the recognition it deserves.
A moving target
Despite increased attention from C-level positions, the dramatic workplace changes required by digitisation make the document strategies of most organisations a moving target.
New, digital ways of operating both private and public sector businesses are leading many to question the security, efficiency and future of existing paper-based workflows. With analytics, management teams can finally drive innovation by making fact-based decisions - but this process is far from easy.
Paper is destined to be used less, employees will continue to bring their own devices to work and the focus will shift from document print to capture. The organisations that capitalise on digitisation, will be those that use analytics to determine how they respond to an increasingly digital economy.
User analytics can help develop a digital strategy by highlighting the processes that can be optimised and made more efficient through digitisation. Try it for free today.