Leverage the data analytics from your printing and document infrastructure to draw actionable insights and reduce costs, while driving productivity on an ongoing basis.
Understanding the financial and environmental impact of your printer fleet is where device analytics excels, and it does this by relying on data derived from the devices themselves.
By identifying conditions such as device underutilisation and highlighting areas of the business that are spending too much on consumables, device analytics can help organisations reduce the total cost of ownership of printing gear and foster more sustainable printing practices.
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Xerox User Analytics enables organizations to see how employees are utilizing their print environment. The insights you gain help to improve sustainability initiatives, reduce costs and maximize on your existing Managed Print Service investment. It can also be used to identify inefficient or paper-heavy processes to prioritise for digitisation and automation.
Some of the benefits of User Analytics include:
- Identifying and prioritising the most inefficient, wasteful or expensive manual tasks for digitisation and automation
- Eliminating wasteful printing.
- Apportioning costs to different parts of the company with ease
- Helping to identify possible areas to reduce costs and be more environmentally friendly i.e. printing dual sided or in black and white.
Find out more about User Analytics or Try Xerox User Analytics for free.
Our internal tool that helps us, help you.
Service analytics provides our team with key information on any customer account including a summary of the main statistics such as; up time, which machines are fully operable, partially operable and down, the total volume amount (split into mono and colour and percentage of each), tickets that are pro-active and reactive, response and resolution times.
Here's some of the benefits of service analytics:
- The help-desk have more visibility when helping customers
- Customers see real-time data in meetings
- It saves time for client relations executives to do higher-value tasks
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Why do users hit the ‘print’ button? Document analytics asks this question and identifies processes that appear to have a lot of touch points (which suggests they may be suffering from an inefficient workflow).
This form of analytics also looks at the fate of each document; is it stored somewhere, shared or simply shredded?
Working collaboratively with your business experts, we gather quantitative and qualitative data to manage document processes cost-effectively and efficiently, as well as make recommendations for further enhancements.
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Workflow analytics help you understand document workflows and processes across the business giving insights to make better decisions. It's all about mapping the workflows that have been identified in document analytics.
They enable you to go a step beyond just knowing where documents are kept and what printing devices are used and provides a data-driven view of all of the organisation's document-based business processes.
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Process intelligence and insight is all about monitoring, analysing and optimising operational business processes.
With information dispersed across internal systems, applications, databases and even the website, it can be very difficult to track how well processes are working and where there might be faults.
Process intelligence aims to tackle these issues by adding information visibility combined with analysis and visualisations to understand your operational process performance.
Find out more about Process Intelligence