Customers expect good communication - there’s no two ways about it. We’ve all been on the receiving end of bad communication, be it in our professional lives or personal and it’s not a fun experience.
It’s worth noting that a good customer communication experience isn’t just about how nicely someone converses with you over the phone or by email, it’s about the consistency of the communication and also the speed at which a company can respond.
Trying to meet the high-expectations of customers when it comes to the speed and consistency of comms can be time-consuming and expensive.
Thankfully, there are ways to solve both of these issues by implementing a solution that allows an organisation to use the right media channel, based on the customer’s profile and preference and also increases the consistency and response rate of communications.
Bring simplicity and efficiency to delivering mail to your customers.
Hybrid Mail is a solution that allows you to compose, manage and print your entire organisation’s mail with the following benefits:
- Reduce associated costs by up to 20%
- Improve staff productivity and efficiency
- Increase the consistency of customer communications
How does it work?
With Hybrid Mail, an organisation’s mail is securely submitted to a mail server, where it is automatically sorted, cleansed and then transmitted electronically to a service delivery centre before being delivered to the end-customer.
By implementing this automated process, customers receive communications in a format preferred by them and in a timely manner. Communication can also be kept consistent and the cost is reduced by automating what would usually be a time-consuming process for those involved.