Xenith optimised the document infrastructure for the office floors and print room. Firstly, the number of users per device was increased from 3.75 to 11 and the number of pages per device per day increased from 297 to 838.
While there are now fewer devices than before, they are better utilised. The older printers have been replaced with robust Multifunction Devices capable of printing high volumes very quickly.
In addition, a follow me solution delivered a real improvement in device availability, despite a reduction in the number of devices.
Each floor now has a robust 95 page per minute device (Xerox D95), a device capable of high quality colour (Xerox WorkCentre 7556), and a smaller, convenient device (Xerox Phaser 4600) for low-volume jobs.
Although all printers are capable of printing in full colour, they are set to print on both sides of the page in black and white, unless otherwise specified by the user. This reduces the carbon footprint and cost.
In order to ensure printer availability when needed, all new devices are on a follow me system, fully-integrated with the firm’s existing cost recovery solution. Users can now retrieve their document at a printer of their choice in any of their offices in the UK.
A Docu-care expert from Xerox is permanently on-site, and handles the first level of support required by users. The Xerox expert ensures that all printers are supplied with consumables and running smoothly at all times.
The print room was also optimised. The number of operators was reduced from 14 to eight. This may seem dramatic, but it is in line with the industry standard for the volume produced. To ensure a high level of productivity, the layout of the room was optimised to reflect the workflow.
Cross-functionality was delivered on all devices, and all eight staff members were trained to carry out a diverse range of jobs as a contingency measure.
Finishing capabilities and turnaround times were improved by adding on-line booklet makers and all devices are colour-calibrated for consistency.
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