The Challenge: Making The Royal Horticultural Society Even Greener ...Whilst Looking After Their Bottom-line.
The Royal Horticultural Society, or the RHS, is the world's leading horticultural organisation. Established in 1804, it continues to successfully encourage the science, art, culture and practice of horticulture and gardening today.
The RHS is a charity – one that believes in efficient business practices to deliver maximum income for charitable purposes.
Like many other organisations, the charity recognised that an optimised printing environment across all UK sites could result in significant cost and carbon footprint reduction.
The RHS wanted a Managed Print Service provider that could deliver high-quality colour printing in an efficient manner in order to support the organisation - a supplier that could take responsibility for the new printing infrastructure on an ongoing basis, to reduce the effort needed from the in-house IT team, improve the user experience and cut costs.
An in-depth Print Assessment was carried out by Xenith in to comprehensively understand the culture, processes and scope for efficiencies at RHS before they went to tender. Ultimately, Xenith was chosen for the project on the basis of their thorough assessment, their history of working with charities in the UK and their transparent practises, and because of the continued year-on-year innovation and results, the RHS continues to work with Xenith today.
Increase colour availability
Expensive and unreliable personal printers were replaced with a reduced number of robust multi-functional devices in strategic locations on a follow-me system - meaning employees can release prints at the device of their choice by swiping their RHS access card. This increases security and reduces the volume of wasted print – paper is not left lying around on the output tray, and unreleased jobs are purged at the end of the day/week/month.
In cases where layout prevented the consolidation of multiple printers to an MFD, older printers would be re-utilised as part of the follow-me/card- based system. All printers were set to print on both sides of the page in black and white by default.
Xenith’s award-winning proactive service was put in place, where the rare device error is picked up remotely by our London based helpdesk, and specialist Xerox engineers are targeted on how quickly they can resolve the issue for the customer.