Keeping the Knowledge

It’s not unusual for a firm to have a few employees that hold a lot of key knowledge for the firm - whether that’s how a process runs or having a deep knowledge of the clients your firm works with. 

This might work well while the employee is with the firm, but it can be damaging if the person moves on - whether through resignation, retirement or even redundancy. 

Process automation can help to document and automate these processes so the firm doesn’t need to worry about the threat of a key-knowledge worker leaving with all the intelligence of a process. This knowledge should be a competitive advantage, not a threat to the firm. 

Learn more in our short guide: Why Law Firms Need to Adopt Process Automation